FAQ
What is your shipping policy?
Shipping time
Our products are all made to order- please expect 2-7 business days for your item(s) to be made. A few items are embroidered/printed in the EU and will take an additional 7 days. Once your order is shipped, it will take an additional 3-10 business days to arrive at your destination. Shipping times may vary depending on your location and you'll often receive your items on the low side of our estimates.
Multiple items
Orders with multiple items will likely be shipped separately as each item is made to order. We will do our best to ship your order as quickly as possible.
Thank you for your patience!
We appreciate your patience while we create your custom-made item. We look forward to sending it your way!
Do you accept returns or exchanges?
Return and exchange policy
Thank you for shopping with us! We are a small startup company and we are committed to providing our customers with the best possible experience. As such, we do not currently offer returns or exchanges. However, if you are not happy with your purchase, we encourage you to contact us and we will do our best to resolve the issue.
If you receive a defective item, please contact us immediately.
We appreciate your understanding and we hope you will continue to represent our culture with pride!
Donating unwanted items
If you have an item that you no longer want or need, we encourage you to donate it to a friend or family member. You can also donate it to a local charity or thrift store. Donating your unwanted items is a great way to help others and to reduce waste.
Contact us
If you have any questions about our return and exchange policy, please contact us at support@jiababue.com We are always happy to help!